More details and instructions at Thunderbird 78 FAQ. You can temporarily lower the bar to check if this is the reason for your problem (which obviously reduces security, so it is not recommended). If your provider does not support the newer versions of the protocol, sending and receiving of messages may fail. Thunderbird 78 expects higher security standards for the so-called TLS network encryption protocol. The problem suddenly started after updating to Thunderbird version 78. 5 Are you exceeding mail provider access limits?.4 Are you receiving some emails but not others?.3 Did your ability to receive mail suddenly stop? Was it working before?.2 Is your account configured correctly?.1 The problem suddenly started after updating to Thunderbird version 78.Tends me to believe the problem WAS on their end after all. They did a modem reset from their end and now it's working again: my internet is working and so is Thunderbird retrieving my email! I ended up calling Comcast and through their automated service, I told them I was having internet issues. I tried unplugging my Modem and router to do a reset but that didn't work. After I called them up and didn't get anywhere with tech support and they told me to uninstall Thunderbird, as soon as I ended the chat, I lost all Internet, everything. Both accounts have the same settings/servers/imap number, etc.Ĭan anyone shed some thoughts as to what might have happened or how I can fix this?!?Įven though Comcast wouldn't own up to it it seems they were having problems on their end. Why can I do everything with 2 email accounts in Thunderbird except the main email account won't get the emails in the Inbox?!? But when i do just about everything from my Comcast email web site, everything shows up in the required folders: Trash, Sent, Other folders? They don't show up in my Inbox for my main email account. I can send emails from this main account while in Thunderbird to my secondary Comcast email account, reply back to the main account but Thunderbird doesn't retrieve them (if that's the right word to use here). I can send emails from my main email account, either through Comcast or Thunderbird, and the emails are in the Sent folder in Thunderbird. I can move emails from the Comcast web site email inbox to another folder under my main email account and when I go to Thunderbird, the emails are in that folder. I can log onto my Comcast account and see the emails there that don't show up in Thunderbird, I can delete them while I'm in my Comcast email settings and they do show up in the Thunderbird Trash folder.
I think it started about 6 days ago but I just noticed it. I just noticed this and I'm not sure if it started when I did an update for Thunderbird. One works through Thunderbird, the other just stopped working. All of a sudden, Thunderbird version 73.0b1 (32-bit) has stopped getting one of my email accounts emails.
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